Attention Tompkins customers who are Adirondack policyholders:
Please look for communications from us by email and US mail regarding the current Adirondack situation and Tompkins’ response. Rest assured, we’re on it, working hard to address the situation for you, and will keep you posted.


Big I Best Practices

Year after year, our customers give us a 99% satisfaction rating when it comes to our claims service.*

*Based on survey responses received from personal insurance customers who had a homeowners or auto claim.

Reporting a Claim

In NEW YORK call us 24/7 at 1-888-261-2688
In PENNSYLVANIA call us 24/7 at 1-888-601-2611

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Meet Our Claims Team

After You’ve Reported a Claim

To help make things easier for you, Tompkins Insurance has outlined the steps that need to be taken during the claim process in the following Claims Checklists. As always, your trusted advisors are happy to guide you throughout the process.

Online Claim Form