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Attention Tompkins customers who are Adirondack policyholders:
Please look for communications from us by email and US mail regarding the current Adirondack situation and Tompkins’ response. Rest assured, we’re on it, working hard to address the situation for you, and will keep you posted.

Customer Care

For more than 100 years, we’ve been committed to providing unrivaled customer service to those who have trusted us with their insurance needs.

That service earns us an industry-leading 99% customer satisfaction rating year after year. Whether you need a quote for a new policy, want to make amendments to your existing coverage, need an ally while filing a claim or just have a question, you can turn to our Customer Care Center. Our goal is to offer you service that’s both personalized and professional so you get the attention you deserve every time you call.

File A Claim Get a Quote
OUR CUSTOMER CARE CENTER

Live Insurance Professionals 24/7

Tompkins provides you with personalized, professional service, so you get the attention you deserve, any time of day or night.

Our licensed, insurance account managers are trained to assist you with all your account service needs from processing a claim to adding a new policy.

OUR CUSTOMER CARE CENTER

  • NEED A QUOTE?
  • QUESTION ABOUT YOUR BILL
  • ADDING OR CHANGING VEHICLES?
  • HAVE A CLAIM?
NY: 888-261-2688 PA: 888-601-2611

Email us for a response during business hours at tiamail@tompkinsfinancial.com